Because of the pandemic, the IRS faced an unprecedented amount of work during the 2021 filing season. The agency started this year with a backlog of more than 8.4 million unprocessed individual tax returns and transactions, according to a preliminary report by the Treasury Inspector General for Tax Administration (TIGTA).
In addition, the accounts management function of the IRS, which is tasked with assisting taxpayers with inquiries, reported more than 8 million pending cases at the end of last year.
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